Book on ADOPTING SERVICE INTEGRATION AND MANAGEMENT FOR YOUR BUSINESS

Book on ADOPTING SERVICE INTEGRATION AND MANAGEMENT FOR YOUR BUSINESS

Reviews

I am glad to see some great literary edition about adopting Service Integration and Management (SIAM) for business. This work from Sumit and Rakesh covers comprehensive information about all aspects around SIAM including practical implementation along with useful templates and artefacts. This book’s unique style of explaining SIAM using Fluid-Pump model drives logical flow of information around different facets of SIAM. This also becomes a useful cookbook for anyone interested to venture in to the complexity of multi-supplier environment and make it work within the context of their organization and business. I would recommend it for all who like to get practical takeaways and insights to SIAM for business.

Managing Director, TaUB Solutions (India); Board of Director - itSMF India; Host ITSM Global Podcast; Service Management Practitioner, trainer and speaker in International Forums; ITSM contributor of the year 2014 by itSMF SIngapore

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‘Making SIAM Work – Adopting Service Integration & Management For Your Business’ is a practical book on SIAM implementation. It covers all aspect related to implementing SIAM in any organization, simulated with practical examples and easy to understand the concepts. This book covers complete life cycle of SIAM implementation right from strategy to running it.

This book is useful for Strategists, Business/IT Transformation Experts, Enterprise Architect, Business Managers and Service Management professionals.

Senior Consultant - Service Integration And Management(SIAM), UK