Book on ADOPTING SERVICE INTEGRATION AND MANAGEMENT FOR YOUR BUSINESS

Book on ADOPTING SERVICE INTEGRATION AND MANAGEMENT FOR YOUR BUSINESS

Foreword

Business boundaries are changing and so are the business rules. Each year newer business models are emerging and these models are putting heavy stress on IT that supports business. IT now being the biggest and the most trusted enabler of business has to adapt at a very rapid pace to this changing scenario. This includes the underlying IT infrastructure, the Software, Project/Program Management practices, the people and the suppliers supporting these, among others. This is where SIAM comes in.
Many a times technical teams and even many managers do not understand the complete business implications of the changes they work on or manage. I for one, during my initial days did not understand the business implication of many of the technical aspects of my work. I was not an exception and there were many individuals like me. This lack of understanding led to repeated re-work and modifications which meant significant additional cost and customer dissatisfaction. I wish I had access to this book or mentors like Sumit and Rakesh during the earlier part of my career. These two authors have added the business justification for each of the areas to help a technical expert see the business justification of an action and how each technical action enables business progress.
I know Sumit and Rakesh for some time now. Their passion for SIAM and their in-depth knowledge in this area is what impressed me and I have personally benefited many a times from my interactions with them. My initial discussion with Sumit on SIAM was at a time when not many others were even thinking about it in a wholesome way. The concepts were vague and not many understood the business implications of Service Integration completely and the value that it would add to business. Since then, I have come to appreciate the importance of SIAM thanks to these two amazing individuals. They have shed light on aspects that would have otherwise skipped my mind and made me look at things in a whole new way.
With the explosion that is happening in the startup space and also among mature companies that want to innovate, I am sure that there are many who are extremely good technically but might not understand the larger picture and the business implications. This would cause business loss and also loss of valuable customers with every mistake. So, I urge each of you to pick up this book and understand the bigger picture.
The book also provides individuals in decision making capacities (like a CIO), to evaluate various options that are to be considered during common business scenarios like scaling up, mergers and acquisitions, spin offs, vendor consolidation, outsourcing and new service introduction among various other business scenarios.
Despite having climbed up the value chain, Sumit and Rakesh have been helping their clients on a daily basis across the world to share their knowledge. I am very happy that they are now bringing this out as a book to help a much larger audience from a CIO to a technical person who wants to know more about service integration and its business implications.
(Education, Strategy and Sales Specialist)